Last updated: June 6, 2026

Support Policy

This policy explains how Webhook Scheduler handles product support, operational questions, billing issues, and suspected incidents.

Support channels

Contact support from the dashboard or email support@webhookscheduler.com. Security reports should go to security@webhookscheduler.com.

Response targets

Response targets are not contractual SLAs unless separately agreed in writing. Typical targets are:

• Security reports: initial review within 1 business day.
• Delivery incidents: initial review within 1 business day.
• Billing questions: initial review within 2 business days.
• General product questions: initial review within 3 business days.

Support scope

Support covers:

• Webhook Scheduler dashboard and API behavior.
• Account, API key, billing, and plan-limit questions.
• Delivery attempts recorded by Webhook Scheduler.
• Security model and webhook signing questions.

Support does not include:

• Debugging private third-party systems we cannot access.
• Writing custom application code for customer backends.
• Guaranteeing delivery to endpoints that are down, rate limited, or rejecting requests.
• Emergency, medical, safety-critical, or legally mandated notification workflows.

Incident handling

Public platform incidents are tracked on the status page. Individual webhook failures are shown in the dashboard job detail and may not indicate a platform incident.

Customer responsibilities

Customers are responsible for destination endpoint availability, webhook payloads, API keys, receiver-side authentication, and receiver-side idempotency.