Last updated: May 10, 2026

Cancellation & Refund Policy

This policy explains how cancellations, renewals, refunds, tax adjustments, and billing disputes work for Webhook Scheduler paid subscriptions.

1. Cancelling a subscription

You can cancel a paid subscription at any time from the dashboard or through the Stripe customer portal. Unless stated otherwise during checkout or required by law, cancellation takes effect at the end of the current paid billing period.

2. Access after cancellation

After cancellation, your workspace normally keeps access to the paid plan until the end of the billing period that has already been paid. At the end of that period, the workspace may be moved to the free plan and paid-plan limits may stop applying.

3. Refunds

Fees are non-refundable except where required by law or expressly approved by Webhook Scheduler. We do not automatically issue prorated refunds for partial billing periods, unused quotas, inactive workspaces, or unused features.

4. Refund exceptions

We may review refund requests case by case for situations such as:

• Duplicate charges.
• Clear billing errors.
• A material service failure caused by Webhook Scheduler that prevents reasonable use of the paid service.
• Refunds required by applicable law.

5. Usage review

To evaluate support requests, abuse reports, billing disputes, refunds, or chargebacks, Webhook Scheduler may review account and service metadata such as jobs created, delivery attempts, statuses, timestamps, API key usage timestamps, subscription events, invoices, and payment records. We do not use this policy as a general promise to inspect webhook payload contents, but payloads and response data may be processed when needed to provide the service, investigate security issues, resolve support cases, or comply with law.

6. Taxes

Taxes are calculated and collected through Stripe where applicable. If a refund is approved, tax refunds or adjustments are handled only where supported by Stripe and permitted or required by applicable tax rules.

7. Abuse, violations, and non-payment

If an account is suspended or terminated for abuse, unlawful use, violation of the Terms of Use, chargeback abuse, or non-payment, refunds are not guaranteed.

8. How to request help

For billing questions, contact billing@webhookscheduler.com. Please include the workspace email, invoice number if available, and a short explanation of the issue.